Our Thinking

Best practices and perspectives to help you grow.

Warning: sales emails can affect marketing email open rates

Author

ย  |ย  Published: April 16, 2025

Monitor your sales email activity to ensure your marketing emails don’t get penalized.

Hereโ€™s one thing that companies using HubSpot and marketing automation should consider:

๐’๐ž๐ช๐ฎ๐ž๐ง๐œ๐ž๐ฌ – automated processes to send emails based on CRM data – are wonderful.

BUT – ๐˜ฐ๐˜ท๐˜ฆ๐˜ณ๐˜ถ๐˜ด๐˜ช๐˜ฏ๐˜จ ๐˜ด๐˜ฆ๐˜ฒ๐˜ถ๐˜ฆ๐˜ฏ๐˜ค๐˜ฆ๐˜ด ๐˜ช๐˜ฏ ๐˜ด๐˜ข๐˜ญ๐˜ฆ๐˜ด ๐˜ฆ๐˜ง๐˜ง๐˜ฐ๐˜ณ๐˜ต๐˜ด ๐˜ค๐˜ข๐˜ฏ ๐˜ฉ๐˜ข๐˜ท๐˜ฆ ๐˜ฅ๐˜ช๐˜ณ๐˜ฆ ๐˜ค๐˜ฐ๐˜ฏ๐˜ด๐˜ฆ๐˜ฒ๐˜ถ๐˜ฆ๐˜ฏ๐˜ค๐˜ฆ๐˜ด.

You likely know the main ones:

Low open rates, high bounce rates, less qualified leads, less opportunities.

But hereโ€™s another one you might not have thought about:

๐ƒ๐ž๐œ๐ข๐ฆ๐š๐ญ๐ข๐ง๐  ๐ฒ๐จ๐ฎ๐ซ ๐’Ž๐’‚๐’“๐’Œ๐’†๐’•๐’Š๐’๐’ˆ ๐ž๐ฆ๐š๐ข๐ฅ ๐๐ž๐ฅ๐ข๐ฏ๐ž๐ซ๐ฒ ๐ซ๐š๐ญ๐ž๐ฌ!

Let me explain, at least from a HubSpot perspective.

In most organizations, sales teams use sequences, while marketing teams rely on workflows.

The marketing workflows typically handle a lot more data.

Think the thousands of people who go from ads to the website.

These workflows might send dozens of emails, from post-content downloads to post-purchase flows like onboarding.

Not to mention marketing emails like newsletters.

Guess what?

When both sales and marketing send emails from the same domain, everyone is affected.

If sales isnโ€™t following email best practices, like ensuring the recipient’s emails are correct or fit their ICP, that can have a huge impact on marketing.

Yet another reason for sales and marketing to work closer together.

If you havenโ€™t taken a look at how everyone is using email automation at your company, we strongly recommend you start.