Our Thinking

Best practices and perspectives to help you grow.

Closing the “last mile” of marketing attribution

Author

ย  |ย  Published: October 16, 2024

Over the past few months, several marketing partners have engaged us to fix marketing reporting and attribution for campaigns that connect to HubSpot.

Why do we ๐˜ญ๐˜ฐ๐˜ท๐˜ฆ these kinds of assignments?

Because connecting active campaigns to HubSpot is the best way to track marketing ROI.

You can see what strategies, channels, and specific tactics are turning into paying customers. Plus you can evaluate the points of conversion after prospects come to your website, app, or through the sales process.

Unfortunately, there can be a gap in putting marketing reporting and attribution into practice.

Many marketing teams, whether agencies or in-house, are experts at running campaigns. But they may not have the expertise to bring campaign data through a CRM like HubSpot.

Thatโ€™s where Inflectiv comes in.

Hereโ€™s a quick primer on marketing attribution to get you started.

โš ๏ธ Warning: it can be a bit tricky, plus you need a Marketing Pro subscription or higher to do it.

How to set up marketing attribution in HubSpot:

1๏ธโƒฃ ๐‚๐จ๐ง๐ง๐ž๐œ๐ญ ๐˜๐จ๐ฎ๐ซ ๐‚๐š๐ฆ๐ฉ๐š๐ข๐ ๐ง๐ฌ: Ensure that all your marketing assets โ€” emails, landing pages, forms, and ads โ€” are tied to HubSpot campaigns. This will allow you to track the impact of each touchpoint as a group.

2๏ธโƒฃ ๐ƒ๐ž๐Ÿ๐ข๐ง๐ž ๐€๐ญ๐ญ๐ซ๐ข๐›๐ฎ๐ญ๐ข๐จ๐ง ๐Œ๐จ๐๐ž๐ฅ๐ฌ: Choose the model that suits your business. For example, the linear model gives equal credit to all touchpoints. The U-shaped model emphasizes the first and lead-conversion interactions. Your model may change depending on your campaign. If youโ€™re just starting out, zero in on the touchpoint(s) most important to you.

3๏ธโƒฃ ๐‚๐ซ๐ž๐š๐ญ๐ž ๐€๐ญ๐ญ๐ซ๐ข๐›๐ฎ๐ญ๐ข๐จ๐ง ๐‘๐ž๐ฉ๐จ๐ซ๐ญ๐ฌ: To access a helpful wizard, navigate to Reporting > Reports > Create Custom Report and select Attribution. HubSpot then offers options to attribute campaigns by the creation of contacts, deals or closed revenue. My expert colleague Jessica McAulay doesn’t use the wizard and creates custom reports.

4๏ธโƒฃ ๐€๐ง๐š๐ฅ๐ฒ๐ณ๐ž ๐ญ๐ก๐ž ๐ƒ๐š๐ญ๐š: Use HubSpotโ€™s reporting tools to view customer journey data and optimize your strategy based on the best-performing channels. Add them to dashboards to enable easy sharing and alignment among your team.

Make sure to regularly update and refine your attribution models to reflect changes in your marketing strategy and tactics.

If youโ€™d like us to evaluate your HubSpot marketing reporting or help with attribution, hit us up!